Robbie Coull

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Out of Hours related IT use 

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Call Handling
A psion series 5 palmtop computer is used to take the initial caller information - phone number, name, date of birth, address (and directions if appropriate).  Details of the reason for the call are also logged and the telephone triage program is used to help assess the urgency of the call.  Date and time of call are automatically logged by the computer.

learn more about call triage>

Visit Data
If it is necessary to see the patient then the time of arrival is logged automatically at the press of a button.  Notes can then be made under the headings of history, examination, impression, advice and/or treatment given and the plans for review. 

Referral Letters
If hospital admission is required then the computer can create a referral letter by combining a copy of the practice letterhead with the details already entered.  This letter can be printed out at the practice (or any infrared compliant printer, such as the HP Laserjet 5 favored by the Scottish Office systems), or it can be faxed via the mobile phone or by land line modem. 

learn more about  infrared uses>

Faxed Referral Letters
If the letter is faxed the computer will automatically remove the name and address from the letter, adds a medical confidentiality notice and places my signature at the bottom of the letter.  Once the letter has been faxed the computer replaces the name and address and removes the confidentiality notice and signature ready for two copies of the letter to be printed out back at the practice.  One copy can then be filed in the notes and the other sent to the hospital if required.

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